Refund policy

Thank you for shopping with DP Crate. All of our products are digital downloads — ebooks, planners, journals, templates, and video content — delivered instantly after purchase. Because of this, our refund policy works differently than a typical physical-goods store.

No Shipping, No Physical Returns

DP Crate sells digital products only. Nothing is shipped, and there is no physical item to return. Once a product is purchased, access is granted immediately through your order confirmation and download link.

Refund Eligibility

Because digital files can be downloaded, copied, and used the moment they’re delivered, all sales are generally final once a product has been accessed or downloaded. This protects the value of the licensing (PLR/MRR) included with our products, since a refunded product cannot be “returned” the way a physical item can.

That said, we want you to be satisfied with your purchase. We will issue a refund or replacement in these cases:

The file is defective, corrupted, or won’t open
You received the wrong product due to an error on our end
A download link is broken or inaccessible, and we’re unable to fix it within a reasonable time
You were charged more than once for the same order (duplicate purchase)

Non-Refundable Situations

We’re unable to offer a refund when:

The product has already been downloaded and used, resold, or distributed
The request is based on a change of mind rather than a defect or error
The product was purchased as part of a bundle and only part of the bundle is in question, unless that part is defective
The item was clearly marked as a final sale or non-refundable at checkout

How to Request a Refund

If something’s wrong with your order, contact us within 7 days of purchase at:

📧 dpcrateco@gmail.com

Please include: - Your order number - The product name - A description of the issue (and a screenshot, if the file won’t open or a link is broken)

We’ll review your request and get back to you as quickly as we can — usually within 1–2 business days.

Refund Process

Once a refund is approved, it will be issued to your original payment method within 5–10 business days. Processing times beyond that point depend on your bank or card provider, not on us — if it’s been longer than 10 business days since we confirmed your refund, reach out and we’ll help track it down.

A Note on Licensing After a Refund

If you purchased a product with resale rights (PLR or MRR) and a refund is issued, your license for that product is void — you’re no longer permitted to resell, distribute, or use that file going forward. This matches the terms in the license included with your purchase.

European Union Customers

Under EU consumer protection law, digital content purchases are generally not eligible for the standard 14-day cooling-off period once download or access has begun, provided you acknowledged this at checkout. If you have concerns about an EU order, contact us at dpcrateco@gmail.com and we’ll work through it with you directly.

Questions?

We’re happy to help with anything related to your order, a download issue, or a licensing question.